Update - We are continuing to investigate this issue.
Jun 19, 08:10 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Berkshire, Clifton Hampden and Eddington . The outage is caused by a major fibre break on our third party network.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jun 19, 08:00 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Wrexham Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance Jun 19, 22:00 - Jun 20, 01:00 BST
We have been advised by one of our third party network providers, that they need to perform maintenance work in Aynho & Souldern and Godden Green. Affected customers will experience a loss of service during the maintenance window and have been alerted by e-mail. Gigaclear apologizes for any inconvenience caused
Posted on Jun 12, 18:41 BST
Past Incidents
Jun 18, 2019
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 BST
Scheduled - We have been informed that emergency maintenance needs to be carried out on our network, unfortunately this cannot be performed whilst the Network is running, requiring a service outage for some customers in the Hazleton. areas. Gigaclear apologizes for any inconvenience caused.
Jun 17, 17:29 BST
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Jun 13, 14:51 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Kiln Green RG10 9XA.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jun 13, 12:08 BST
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:00 BST
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Eddington areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Jun 3, 10:16 BST