Our Engineers have reported all services are now restored and the incident is closed.
If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).
If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 17, 08:01 GMT
Our engineers are still working on a fix and the estimated time of recovery is 06:00am on 17/01/2018. We apologise for any inconvenience caused - The Gigaclear Team.
Jan 16, 18:18 GMT
Specialist engineers have diagnosed damage to a major fibre affecting customers in Eddington and are en-route to effect repairs, but at this stage we are unable to estimate when this will be. Gigaclear apologises for any inconvenience caused.
Jan 16, 15:08 GMT
We are aware and really sorry there is an ongoing issue with customers connected to the Eddington cabinet. Our engineers are on site now investigating the fault.
At this stage we are unable to estimate when the service will be restored. Gigaclear apologises for any inconvenience caused.
Jan 16, 11:23 GMT