Our Engineers have reported all services are now restored and the incident is closed.
If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).
If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Sep 20, 10:46 BST
Our engineers have identified the fault and working to resolve the issue. All services will be restored by 11:00 am. We sincerely apologise for any inconvenience caused.
Sep 20, 09:09 BST
Specialist engineers have identified faulty equipment in the cabinet that serves your connection. They are working to resolve the issue, but at this stage we are unable to estimate when this will be. Again sorry for the inconvenienced caused to you.
Sep 20, 05:44 BST
We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 20, 01:22 BST