Minor Service Outage

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Berkshire   Operational
Essex   Operational
Gloucestershire   Operational
Oxfordshire   Partial Outage
Northamptonshire   Operational
Wrexham   Operational
Kent   Operational
Rutland   Operational
Network Services Operational
Domain Name Service (DNS)   ? Operational
DHCP   ? Operational
Customer Portal   Operational
Customer Care   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance Jan 22, 23:00 - Jan 23, 06:00 GMT
We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for SOME customers in the Kingston Bagpuize area. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers.
Posted on Jan 15, 11:21 GMT
Network maintenance Jan 25, 23:00 - Jan 26, 06:00 GMT
We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for SOME customers in the Kingston Bagpuize area. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers.
Posted on Jan 18, 12:13 GMT
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018
Resolved - Engineers have repaired the power issue and all services are now live. If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders, etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again). If this is unsuccessful, please contact Gigaclear Customer Support on 01865 591131, or via email to support@gigaclear.com. Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 20, 13:32 GMT
Identified - Engineers have diagnosed a power fault. Gigaclear are on-site and will restore service as quickly as possible. We sincerely apologises for any inconvenience this has caused.
Jan 20, 12:53 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Oxfordshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jan 20, 08:01 GMT
Jan 19, 2018
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:00 GMT
Scheduled - We have been advised by one of our main national trunk network providers of a fault in their infrastructure that needs to be rectified to prevent potential lengthy service disruption in the future. Customers in the Upottery area will experience some loss of service at periods during the maintenance window. Affected customers have been alerted via e-mail.
Jan 12, 10:50 GMT
Jan 18, 2018
Resolved - Engineers have repaired the main cables and all services are expected to be brought back live by approx 13:00 today. If you are still experiencing issues after 13:30, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again). If this is unsuccessful, please contact Gigaclear Customer Support on 01865 591131, or via email to support@gigaclear.com. Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 18, 11:10 GMT
Update - Specialist teams have been working through the night, but progress has been hampered by high wind speeds. We will restore all services as quickly as possible but at this stage we expect this incident to last at least until 10:00-11:00 this morning. We will give further updates, when we have more information. Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 18, 07:28 GMT
Update - Specialist teams will be working through the night to repair. We will restore all services as quickly as possible but at this stage we expect this incident to last at least through the night. This will be the final update of the evening. Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 17, 20:45 GMT
Identified - Engineers have diagnosed a major fibre strike by a 3rd party. Specialist repair teams are en-route to begin repairs. We will restore service as quickly as possible until repairs are underway we cannot accurately predict when this will be. Unfortunately, at this stage we expect this incident to last at least through the night. We will give a further update when we have more information. Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 17, 17:13 GMT
Update - Engineers are en-route with an ETA of C17:00 to physically inspect the infrastructure. We will restore service as soon as possible, but unfortunately at this stage we cannot accurately predict when this will be. Gigaclear apologises for any inconvenience caused.
Jan 17, 16:10 GMT
Investigating - We are aware and really sorry there is an issue with some customers' service in the Kingscliffe, Glapthorn, Woodnewton and Fotheringhay areas. Engineers are investigating the problem to restore service but at this stage we cannot accurately predict when this will be. We will give further updates when we have more information and will advise when all services are back up and running. Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 17, 15:03 GMT
Jan 17, 2018
Completed - The scheduled maintenance has been completed.
Jan 17, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:00 GMT
Scheduled - We need to upgrade the software in the cabinet that provides connection to customers in Appleton, which unfortunately cannot be performed while the Network is running, requiring a service outage. In addition, we will be repairing a damaged cable preventing a potential lengthy service outage in the future. Affected customers have been alerted by e-mail.
Jan 10, 15:51 GMT
Jan 16, 2018
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for customers in the Buckland/Littleworth area. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have now been separately communicated to affected customers. Affected customers have been advised by e-mail.
Jan 8, 14:38 GMT
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Completed - The scheduled maintenance has been completed.
Jan 12, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 GMT
Scheduled - Our Engineers have determined there is an issue with the power management and battery back-up in the cabinets that serve customers in the Upottery and Churchinford areas . All services are currently operational, but we will need to investigate further to prevent potential lengthy disruption in the future. Unfortunately, this investigative work will result in an outage that may affect service. Affected customers have been advised via e-mail.
Jan 11, 09:22 GMT
Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:01 GMT
Scheduled - We have been advised by one of our main national trunk network providers of a fault in their infrastructure in the Upottery area that needs to be rectified to prevent potential lengthy service disruption in the future. Affected customers have been notified by e-mail. Gigaclear apologises for any inconvenience this may cause
Dec 22, 10:49 GMT
Completed - The scheduled maintenance has been completed.
Jan 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:01 GMT
Scheduled - We have been advised by one of our main national trunk network providers of a fault in their infrastructure that needs to be rectified to prevent potential lengthy service disruption in the future. This will impact some customers in Aynho and Croughton. Affected customers have been alerted by e-mail. Gigaclear apologises for any inconvenience this may cause.
Dec 22, 11:03 GMT
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.