All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire   Operational
Berkshire   Operational
Buckinghamshire   Operational
Cambridgeshire & Huntingdonshire   Operational
Devon & Somerset   Operational
Essex   Operational
Gloucestershire   Operational
Herefordshire   Operational
Kent   Operational
Leicestershire   Operational
Lincolnshire   Operational
Northamptonshire   Operational
Oxfordshire   Operational
Rutland   Operational
Wiltshire   Operational
Wrexham   Operational
Network Services Operational
Domain Name Service (DNS)   ? Operational
DHCP   ? Operational
Customer Portal   Operational
Customer Care   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance Nov 20, 23:00 - Nov 21, 06:00 GMT
We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Far Stanley and Dumbleton areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Posted on Nov 13, 09:16 GMT
Network maintenance Nov 22, 23:00 - Nov 23, 06:00 GMT
We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Newtown and Forest Hill areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Posted on Nov 15, 09:45 GMT
Past Incidents
Nov 17, 2018

No incidents reported today.

Nov 16, 2018
Resolved - This incident has been resolved.
Nov 16, 08:14 GMT
Update - Issue resolved
Nov 15, 09:47 GMT
Update - Problem resolved, service now operational
Nov 15, 09:44 GMT
Identified - Our supplier has identified a fault in their application infrastructure and are deploying a patch to resolve the problem.
Unfortunately we do not have a recovery time estimate at this time.
Nov 14, 12:26 GMT
Investigating - Unfortunately we are currently experiencing technical difficulties with our telephone system which is preventing us from answering calls. We are working with our provider to resolve and will update this page when we have more information.
We apologise for any inconvenience caused.
Nov 14, 10:25 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:01 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Little Rissington and Lower Swell areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Nov 8, 09:10 GMT
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Blockley Village and Bourton on the Hill areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Nov 6, 10:07 GMT
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Moreton in Marsh and Aelestrop areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Nov 1, 08:16 GMT
Nov 8, 2018
Resolved - This incident has been resolved.
Nov 8, 12:53 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Aldermaston, Mortimor, Grazeley, Brimpton, Englefield, Headhill, Beenham, Ufton. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 8, 12:43 GMT
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Barnsley and Ampney St Peter areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Oct 29, 09:39 GMT
Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.