All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire   Operational
Berkshire   Operational
Buckinghamshire   Operational
Cambridgeshire & Huntingdonshire   Operational
Devon & Somerset   Operational
Essex   Operational
Gloucestershire   Operational
Herefordshire   Operational
Kent   Operational
Leicestershire   Operational
Lincolnshire   Operational
Northamptonshire   Operational
Oxfordshire   Operational
Rutland   Operational
Wiltshire   Operational
Wrexham   Operational
Network Services Operational
Domain Name Service (DNS)   ? Operational
DHCP   ? Operational
Customer Portal   Operational
Customer Care   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Emergency Maintenance Jan 24, 22:00 - Jan 25, 06:00 GMT
We have been advised by one of our third party suppliers that they need to perform emergency maintenance work in the Daglingworth area. Affected customers will experience a loss of service during the maintenance window and have been alerted by e-mail. Gigaclear apologises for any inconvenience caused
Posted on Jan 21, 09:54 GMT
Scheduled Maintenance Jan 24, 23:00 - Jan 25, 06:00 GMT
We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Apperley and Deerhurst Walton areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Posted on Jan 17, 13:04 GMT
Past Incidents
Jan 24, 2019

No incidents reported today.

Jan 23, 2019
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Priors Norton area. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Jan 17, 12:53 GMT
Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Jan 11, 21:06 GMT
Jan 17, 2019
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Jan 17, 08:01 GMT
Monitoring - Our engineers are still working on a fix and the estimated time of recovery is 06:00am on 17/01/2018. We apologise for any inconvenience caused - The Gigaclear Team.
Jan 16, 18:18 GMT
Identified - Specialist engineers have diagnosed damage to a major fibre affecting customers in Eddington and are en-route to effect repairs, but at this stage we are unable to estimate when this will be. Gigaclear apologises for any inconvenience caused.
Jan 16, 15:08 GMT
Investigating - We are aware and really sorry there is an ongoing issue with customers connected to the Eddington cabinet. Our engineers are on site now investigating the fault.

At this stage we are unable to estimate when the service will be restored. Gigaclear apologises for any inconvenience caused.
Jan 16, 11:23 GMT
Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Jan 11, 21:04 GMT
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 03:00 GMT
Scheduled - We have been advised by one of our national trunk network providers, that they need to perform emergency maintenance work. Affected customers will experience a loss of service during the maintenance window and have been alerted by e-mail. Gigaclear apologises for any inconvenience caused
Jan 4, 19:07 GMT
Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:00 GMT
Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Whiteway and Birdlip & Brimpsfield areas. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Jan 4, 19:05 GMT