Identified - Engineers have diagnosed a switch software issue affecting seemingly random locations, and fixes can be applied on individual services. Affected customers are advised to contact customer care on 01865 59 1131. Gigaclear apologises for any inconvenience this has caused.
Jan 19, 09:28 GMT
Investigating - We are aware some customers may be experiencing intermittent loss of service across our network in different locations. Engineers are investigating the issue to restore service but we cannot accurately predict when this will be. Gigaclear apologises for any inconvenience this has caused.
Jan 19, 08:23 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Berkshire Operational
Essex Operational
Gloucestershire Operational
Oxfordshire Operational
Northamptonshire Operational
Wrexham Operational
Kent Operational
Rutland Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network re-design Jan 23, 23:00 - Jan 24, 07:00 GMT
We need to perform an important change to the Network design in the Wooton, Frilford, Appleton and Fyfield areas. This maintenance work will result in an outage that may be service affecting. Affected customers have been notified by e-mail.
Posted on Jan 16, 07:17 GMT
Network maintenance Jan 24, 22:00 - Jan 25, 04:00 GMT
We have been advised by one of our National main trunk network providers that they need to perform essential maintenance to their network infrastructure that will require outages which may affect some services in the Erbistock area. Affected customers have been advised by e-mail
Posted on Jan 17, 08:15 GMT
Past Incidents
Jan 20, 2017

No incidents reported today.

Jan 19, 2017
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 GMT
Scheduled - We need to perform an important change to the Network design in the Northmoor and Appleton areas. This maintenance work will result in an outage that may be service affecting. Affected customers have been notified by e-mail.
Jan 11, 07:16 GMT
Resolved - The Network Issue affecting some customers is now resolved. Engineers diagnosed a problem with traffic routing, and have restored all services. Gigaclear apologises for any inconvenience caused.
Jan 19, 02:57 GMT
Investigating - We are aware some customers may be experiencing loss of service across our network in different locations. Engineers are investigating the issue to restore service but we cannot accurately predict when this will be. Gigaclear apologises for any inconvenience this has caused.
Jan 19, 00:52 GMT
Jan 17, 2017
Completed - The scheduled maintenance has been completed.
Jan 17, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 GMT
Scheduled - We need to perform an important change to the Network design in the Stanton Harcourt and Standlake areas. This maintenance work will result in an outage that may be service affecting. Affected customers have been notified by e-mail.
Jan 9, 07:37 GMT
Jan 15, 2017
Resolved - This incident has been resolved.
Jan 15, 08:57 GMT
Monitoring - The DHCP Server issue is now resolved. Our engineers will be monitoring it for next 24 hours.
Jan 14, 02:15 GMT
Investigating - We are currently experiencing DHCP Server issues that may affect your service. Our engineers are currently investigating the issue.
Jan 13, 22:27 GMT
Jan 13, 2017
Resolved - We sincerely apologise for the disruption to your service today. The issue was caused by a power supply problem in one of our cabinets. Engineers report all services are now restored. Gigaclear sincerely apologises for any inconvenience caused.
Jan 13, 12:34 GMT
Investigating - We are aware and really sorry there is an ongoing issue with some customers' service in Chievely, Peasemore and Winterbourne. Engineers are on site and are continuing to work to restore all services but at this stage we cannot accurately predict when this will be. We will give further updates when we have more information and will advise when all services are back up and running. Affected customers have been notified by e-mail and SMS. Gigaclear apologises for any inconvenience this has caused.
Jan 13, 11:58 GMT
Completed - The scheduled maintenance has been completed.
Jan 13, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 GMT
Scheduled - We have been advised by one of our National main trunk network providers that they need to perform essential emergency maintenance to their network infrastructure that will require outages which may affect some services in the Cambridgeshire and Northamptonshire areas. Affected customers have been advised by e-mail
Jan 11, 17:52 GMT
Jan 12, 2017
Completed - The scheduled maintenance has been completed.
Jan 12, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 GMT
Scheduled - We need to perform an important change to the Network design in the Farmoor area. This maintenance work will result in an outage that may be service affecting. Affected customers have been notified by e-mail.
Jan 4, 07:31 GMT
Jan 10, 2017
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 GMT
Scheduled - We need to perform an important change to the Network design in the Wooton area. This maintenance work will result in an outage that may be service affecting. Affected customers have been notified by e-mail.
Jan 4, 07:30 GMT
Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.