All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Berkshire   Operational
Essex   Operational
Gloucestershire   Operational
Oxfordshire   Operational
Northamptonshire   Operational
Wrexham   Operational
Kent   Operational
Rutland   Operational
Devon & Somerset   Operational
Network Services Operational
Domain Name Service (DNS)   ? Operational
DHCP   ? Operational
Customer Portal   Operational
Customer Care   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2018

No incidents reported today.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - Our engineers report the equipment has been successfully replaced and all services restored. Gigaclear apologises for any inconvenience caused.
Jul 13, 16:21 BST
Identified - Specialist engineers have identified faulty equipment in the cabinet that serves some customers in the Brightwalton areas. They are working to resolve the issue, but at this stage we are unable to estimate when this will be. Affected customers have been informed by e-mail and SMS. Gigaclear apologises for any inconvenience caused
Jul 13, 14:37 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Jul 13, 12:53 BST
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018
Resolved - This incident has been resolved.
Jul 3, 14:52 BST
Update - Our engineers report the fibre has been repaired and all services restored. Gigaclear apologises for any inconvenience caused.
Jul 3, 14:52 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Aylesbury Vale. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jul 3, 08:30 BST
Jul 2, 2018

No incidents reported.