All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Berkshire   Operational
Essex   Operational
Gloucestershire   Operational
Oxfordshire   Operational
Northamptonshire   Operational
Wrexham   Operational
Kent   Operational
Rutland   Operational
Devon & Somerset   Operational
Network Services Operational
Domain Name Service (DNS)   ? Operational
DHCP   ? Operational
Customer Portal   Operational
Customer Care   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance May 3, 23:00 - May 4, 06:00 BST
We need to upgrade critical components in the cabinet that provides connection to some customers in the Northmoor area. Unfortunately, this will require a service outage. Affected customers have been informed via e-mail. Gigaclear apologises for any inconvenience caused.
Posted on Apr 24, 13:18 BST
Network maintenance May 3, 23:00 - May 4, 06:00 BST
We need to upgrade the components in the cabinet that provides connection to some customers in the Berkshire area. Affected customers have been informed by e-mail. Gigaclear apologises for any inconvenience this may cause.
Posted on Apr 24, 13:15 BST
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018

No incidents reported.

Apr 23, 2018
Completed - The scheduled maintenance has been completed.
Apr 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 BST
Scheduled - We have been advised by one of our main national trunk network providers of an important upgrade that is required which will require an outage affecting customers in the Erbistock area. At the same time we will replace components in the cabinet to prevent potential lengthy service disruption in the future.
Apr 13, 12:14 BST
Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - Work by Virgin Media has been completed successfully All services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Apr 20, 07:16 BST
Monitoring - Virgin Media is currently working in Upottery for their underground cabling installation/maintenance project. We are expecting that all services will be restored by approximately 20-04-2018 06:00
Apr 20, 00:57 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Upottery and Churchinford. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Apr 20, 00:23 BST
Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - Component is replaced and installed successfully. Monitoring process is finished, the cabinet/network is fully operational. If you are still experiencing issues please reboot your router or if you have tried this and it has not worked, please call our customer care team on 01865 591131.

The Gigaclear Team
Apr 18, 16:16 BST
Monitoring - Our engineers have successfully replaced the faulty part in the cabinet. The team is monitoring the cabinet and further updates to follow.
Apr 18, 14:16 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in RAF Croughton.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Apr 18, 11:46 BST
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.

The Gigaclear Team.
Apr 18, 12:34 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Aylesbury Vale area.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Apr 18, 11:58 BST
Apr 17, 2018
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Apr 17, 04:56 BST
Update - Engineering team is working on site. All services will be restored by approximately 17/04/2018 04:00 . We will give further updates when we have more information.

We are doing everything we can to get the problem resolved and we sincerely apologise for any inconvenience caused.
Apr 17, 00:01 BST
Update - Engineering team is working on site. All services will be restored by approximately 17/04/2018 02:00 . We will give further updates when we have more information.

We are doing everything we can to get the problem resolved and we sincerely apologise for any inconvenience caused.
Apr 16, 22:12 BST
Monitoring - Problem has been identified. Our engineers are working on site. Work in progress. We do not currently have an estimated time of recovery.
Apr 16, 20:07 BST
Identified - Problem has been identified. Our engineers are working on site. We do not currently have an estimated time of recovery.
Apr 16, 19:33 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Piddington, Grendon Underwood, Worming Hall, Ickford, Marsh Gibbon, Botolph Claydon. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Apr 16, 16:07 BST
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.