All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Berkshire Operational
Essex Operational
Gloucestershire Operational
Oxfordshire Operational
Northamptonshire Operational
Wrexham Operational
Kent Operational
Rutland Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance Apr 30, 01:00-03:30 BST
We have been advised by one of our National main trunk network providers that they need to perform essential maintenance to their network infrastructure that will require outages which may affect some services in the Oxfordshire and Buckinghamshire areas. Affected customers have been advised by e-mail.
Posted on Apr 25, 11:26 BST
Past Incidents
Apr 28, 2017

No incidents reported today.

Apr 27, 2017

No incidents reported.

Apr 26, 2017
Resolved - We have been advised that specialist engineers have repaired the damaged fibre cable overnight and customers' services were brought back online between 01:00 and 02:00 this morning. Gigaclear apologises for any inconvenience this has caused, and would like to thank you for your patience during this period.
Apr 26, 09:13 BST
Update - We are aware some customers may be experiencing loss of service across our network in the Aylesbury and Oxfordshire areas.
Engineers have diagnosed a damaged fibre cable and are continuing to effect repairs to restore all services and anticipate restoration at approximately lunchtime tomorrow.
Gigaclear sincerely apologises for any inconvenience this has caused.
Apr 25, 20:27 BST
Identified - We are aware some customers may be experiencing loss of service across our network in the Aylesbury and Oxfordshire areas.
Engineers have diagnosed a damaged fibre cable and are continuing to effect repairs to restore all services but at this stage we cannot accurately predict when this will be.
We will give further updates when we have more information and will advise when all services are back up and running.
Gigaclear apologises for any inconvenience this has caused.
Apr 25, 17:50 BST
Investigating - We are aware some customers may be experiencing loss of service across our network in the Aylesbury and Oxfordshire areas. Engineers are investigating to restore service, but at this stage we are unable to accurately predict when this will be. Affected customers will be kept up to date by email and SMS. Gigaclear apologises for any inconvenience this has caused.
Apr 25, 14:49 BST
Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 BST
Scheduled - We have been advised by our engineers of a damaged cable in the Warborough and Shillingford area, that needs to be replaced to prevent lengthy outages in the future. Affected customers have been advised via e-mail
Apr 20, 08:38 BST
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 BST
Scheduled - We have been advised by our engineers of a damaged cable in the Kingscliffe area, that needs to be replaced to prevent lengthy outages in the future. Affected customers have been advised via e-mail.
Apr 20, 08:42 BST
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 08:34 BST
Scheduled - We have been advised by one of our National main trunk network providers that they need to perform essential maintenance to their network infrastructure that will require outages which may affect some services in the Oxfordshire and Buckinghamshire areas. Affected customers have been advised by e-mail.
Apr 13, 16:47 BST
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.