All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page, please contact our customer care team on 01865 591131.

Internet Network Operational
Berkshire   Operational
Essex   Operational
Gloucestershire   Operational
Oxfordshire   Operational
Northamptonshire   Operational
Wrexham   Operational
Kent   Operational
Rutland   Operational
Devon & Somerset   Operational
Network Services Operational
Domain Name Service (DNS)   ? Operational
DHCP   ? Operational
Customer Portal   Operational
Customer Care   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network maintenance Sep 27, 09:00-12:00 BST
We need to upgrade important components in the cabinet that provide service to some customers in Kiln Green. Unfortunately, this will require a service outage while we perform this work. Affected customers have been informed by e-mail. Gigaclear apologises for any inconvenience this may cause.
Posted on Sep 19, 12:13 BST
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Sep 21, 22:27 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Northmoor.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 21, 21:09 BST
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Sep 21, 22:20 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Aston, Ducklington and Standlake. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Sep 21, 21:58 BST
Resolved - Our Engineers have reported all services are now restored and the incident is closed.
Sep 21, 16:03 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 21, 15:47 BST
Resolved - Our Engineers have reported all services are now restored and the incident is closed. Sorry for the inconveniences caused to you.
Sep 21, 01:23 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 21, 00:58 BST
Sep 20, 2018
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.
Gigaclear sincerely apologises for any inconvenience this has caused.
Sep 20, 10:46 BST
Update - Our engineers have identified the fault and working to resolve the issue. All services will be restored by 11:00 am. We sincerely apologise for any inconvenience caused.
Sep 20, 09:09 BST
Identified - Specialist engineers have identified faulty equipment in the cabinet that serves your connection. They are working to resolve the issue, but at this stage we are unable to estimate when this will be. Again sorry for the inconvenienced caused to you.
Sep 20, 05:44 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 20, 01:22 BST
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 BST
Scheduled - We have been advised by one of our national trunk network providers, there will be essential maintenance work to prevent unplanned service disruption in the future, affecting some customers in Berkshire and South Oxfordshire. Affected customers have been advised by e-mail. Gigaclear apologises for any inconvenience.
Sep 10, 08:11 BST
Resolved - Our Engineers have reported all services are now restored and the incident is closed. Sorry for the inconvenienced caused to you.
Sep 18, 04:27 BST
Update - We are continuing to investigate this issue.
Sep 18, 02:33 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 18, 02:31 BST
Sep 17, 2018
Resolved - Our Engineers have reported all services are now restored and the incident is closed and keep monitoring what caused the issue and again sorry for the inconvenienced caused you.
Sep 17, 06:05 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 17, 04:17 BST
Resolved - Our Engineers have reported all services are now restored and the incident is closed. Sorry for the inconvenienced caused you.
Sep 17, 02:13 BST
Investigating - We are aware and really sorry there is an issue with your Gigaclear service. Our Engineers are already investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 17, 01:05 BST
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 BST
Scheduled - We have been advised by one of our main national trunk network providers of a fault in their infrastructure that needs to be rectified to prevent potential lengthy service disruption in the future.
Some customers in Hertfordshire, Northamptomshire and Peterborough areas will experience a 30 minute loss of service at some stage in the maintenance window. Affected customers have been advised by e-mail. gigaclear apologises for any inconvenience.
Sep 5, 09:22 BST
Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 BST
Scheduled - In order to avoid potential service affecting damage, we need to relocate our streetside cabinet and local fibre circuits away from the site of some future construction work in Bourton on the Water. Unfortunately, this will require a service outage as we move the infrastructure. Affected customers have been advised via e-mail. Gigaclear apologises for any inconvenience.
Sep 3, 11:26 BST
Sep 10, 2018
Resolved - Our Engineers have reported all services are now restored and the incident is closed.

If you are still experiencing issues, firstly please turn off any networking equipment (Sonos equipment, wifi extenders etc), reboot your router (turn off the power at the socket, wait 40 seconds, turn on again).

If this is unsuccessful, please contact Gigaclear Customer Support.

Gigaclear sincerely apologises for any inconvenience this has caused.
Sep 10, 11:32 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Hambleton.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 10, 11:21 BST
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.